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Help & FAQ's

What is the situation if I discover I am pregnant before travelling?

You will need to contact AXA's Medical Screening telephone number is 08700 662732.

What is the maximum length of any one trip I can take on an annual multi-trip policy?

TThe maximum days per trip on an Annual policy is 45 days.

Can people with an annual multi trip travel independently?

Yes people can travel independently on an annual but it is a child they will need to be with adults at all times for example they might be going away with a friend and their family or grandparents.

I have bought a policy but now wish to change my details or cover.

To change any details on a policy you will need to contact us on 0845 803 5434. If you need to change travel dates on a single trip policy such as you are going for longer you can't have already travelled on it or already be away.

What do I do if I am travelling with valuables?

Valuables such as jewellery or a camera should be kept with you at all times and not left unattended or in an unlocked area. Valuables should be kept in a locked safe if they are in a hotel room and a safe is available. Any valuables left unattended and then stolen will not be able to be claimed for.

Can I cancel my travel insurance?

As long as you haven't travelled on it or are making a claim all our policies can be cancelled within 14 days of you booking it.




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We also cover

Keyfacts

Grade 3 Insurance: Abseiling | American Football (amateur) | Gliding | Kayaking and White Water Rafting | Motorcycling with a full UK motorcycle licence and wearing a crash helmet (over 50cc - no racing) | Paragliding | Rugby (amateur competition) | Sand Yachting | Scuba diving | Tandem Skydive (up to 2 jumps maximum) | Yachting (racing / crewing) - outside territorial waters
Grade 4 Insurance: Canyoning | Hang Gliding | High Diving under 5m (amateur, excluding cliff diving) | Horse Jumping (no Polo, Hunting) | Kite Surfing | Micro Lighting | Parascending / Parasailing (over land, non Incidental) | Rock Climbing (under 2,000m) | Rock Scrambling (under 4,000m)
This insurance is arranged by Essential Travel Limited, specialist travel insurance intermediaries. The service includes: Providing you information relating to your insurance needs; arranging your insurance cover with insurers to meet your requirements, helping you with any ongoing changes you have to make.
Essential Travel Limited are Authorised and Regulated by the Financial Services Authority (FSA). X1 Sport Travel Insurance is a marketing company promoting travel insurance in associating with Essential Travel Limited.